Event Rental Frequently Asked Questions

Reservation Process

Q: By when will I hear back after sending my reservation request form?

A: Please allow 1–2 days for us to review your request and staff availability. Please note that submitting a reservation request does not guarantee event approval.

Q: By when do I need to turn in my reservation request form?

A: We typically require reservation request forms to be submitted at least 3 weeks in advance.

Q: When will my event be secured on the calendar?

A: Your date will be secured once your reservation request is approved, all required documents are submitted, and the $2,000 deposit (due at the time of the rental agreement) has been received.

Forms & Documentation

Q: What forms do I need to fill out?

A: Required forms include:

  • Reservation Request Form (submit 3 weeks in advance)
  • Rental Agreement (with $2,000 deposit)
  • New Vendor Application
  • Invoice Authorization Form
  • W-9

Q: What other documents are required?

A: Proof of General Liability & Liquor Liability (if applicable).

Payments & Invoices

Q: What forms of payment do you accept?

A: We accept checks and credit cards. Please note that the same payment method must be used for both the deposit payment and the refund.

Q: To who do I make out the check?

A: Please make checks payable to:

Santa Ynez Band of Mission Indians

If mailing from out of town, please send to:

P.O. Box #1008
Santa Ynez, CA 93460-1008

Q: Will I receive an invoice for the rental?

A: Yes, invoices are available upon request.

Before an invoice can be issued, the Invoice Authorization Form must be completed. Once received, an invoice will be sent to you via Square for payment processing.

Q: Will I receive a refund for the rental? If so, when will I receive it?

A: Yes. A refund will be issued for the difference in the Rental Fee once the space has been inspected and confirmed to be clean and free of damage. Refunds are typically processed within 1–2 days after the event, and you should see the amount reflected in your account within one week. If you do not see the refund by then, please feel free to contact me directly for an update.

Q: What will I get billed or invoiced for?

A: A $2,000 deposit is charged upfront, which includes the Rental Fee. After your event, we review for any additional charges (e.g., damages). Any remaining refundable balance will be returned to you.

Q: What is the New Vendor form for?

A: The New Vendor Form is required so that we can process check deposits and issue refunds by check.

Venue & Services

Q: How many guests does the Heritage House hold?

A: The Heritage House accommodates up to 260 guests.

Q: Can I cook inside the Heritage House kitchen?

A: Cooking on-site is not permitted. You may bring your own food or hire a catering vendor. Caterers may store or warm food in our kitchen.

Q: What are the costs for the event space?

A: The event space Rental Fee is $1,400 per day, with additional costs for services such as setup and teardown, cleaning, early access, AV support, and any damage that may occur during the event.

Q: What other services do you offer?

A: We offer the following additional services:

  • Cleaning services – $135
  • Early Access (1–2 days) – $1,400 per day
  • Setup & Teardown – $250
  • AV – $250
    Includes Microphone, Laptop Hookup with Audio, Podium and Projector of choice
  • Guided Tours – Pricing & Programs Pending
    Our Education Programs & Volunteer Manager is currently developing our Tour Programs, so we are not offering Guided Tours at this time.

Q: What size and shape are the tables in Heritage House?

A: The tables are 8 feet long and rectangular in shape.

Q: Do you provide linens for the 8 ft tables?

A: No, we do not provide linens. You are welcome to bring your own.

Q: How many chairs fit at each table?

A: Each table can seat 3 chairs per side.

Q: Can I leave the doors to the Heritage House open?

A: No. To help the AC system regulate indoor temperature efficiently, we ask that all doors remain closed. However, you are welcome to adjust the thermostat inside the Heritage House if needed.

Q: Do you provide AV support?

A: Yes, our AV Team can assist with laptop hookups, podium, microphone, and audio setup. Please indicate your needs on the reservation request form.

Q: Is there a Screen, Projector, or TV available?

A: Yes, we have 3 projectors available in the Heritage House, along with 3 corresponding roll-down screens.

Q: Do you have Wi-Fi available?

A: Yes, free Wi-Fi is available to all guests.

Q: What kind of laptop am I allowed to use—PC or Mac?

A: You may use either a PC or a Mac.

Q: Do you allow Bus Transportation?

A: Yes. Bus transportation is permitted, but please notify the Administrative Assistant in advance so that arrangements can be made and proper instructions provided.

Cancellations

Q: What is your cancellation policy?

A: Our cancellation policy is as follows:

  • Cancellation 7+ days in advance: 25% of the Rental Fee is retained.
  • Cancellation less than 7 days in advance: 100% of the Rental Fee is retained.